Return and exchange
Crew Line is committed providing to its customers best possible quality.
At the end of the article L 121-20, subparagraph 1st code of Consumption. The Customer has a 15 days deadline to exert his right of revocation, without having to justify reasons, nor to pay penalties, except, if necessary, of the expenses of return.
- The Customer has 15 days as from the delivery date to ask for the exchange of the articles.
- No exchange will be accepted without preliminary authorization of Crew Line.
- No exchange will be authorized on personalized orders.
- The expenses of return are the responsibility of the Customer. Crew Line is not responsible for the returns lost by the conveyor of the Customer.
- The returns in against-refunding will not be accepted.
- No return will be accepted beyond 7 days following the original date.
- Crew Line is committed carrying out the exchange or the refunding of the articles subject to their perfect state.
- The returned goods in bad condition neither will be exchanged, nor refunded.
- The exchange for justified reason, is free, you do not pay a new contractual participation at the expenses of sending.
- As of reception of the return of goods, we will carry out the refunding of the initial amount of your order, excluded costs carriage, in order to avoid any abuse.
The returns must be addressed to:
492, Route du Gojat
73470 Novalaise - FRANCE
Tel: (+33) 04 79 44 12 16
Mail : firstname.lastname@example.org